Sana'a-Saba:
Yemenia has declared its categorical rejection of any practices that violate the rights of passengers by some of its offices, both domestically and abroad.
In a statement received by the Yemeni News Agency (Saba), Yemenia affirmed that there is no legal or professional justification for the refusal to accept tickets issued by the company's offices in Sana'a by some of its offices, both domestically and abroad.
The statement warned that these individual actions are subject to legal accountability under international civil aviation laws.
The statement expressed regret for the irresponsible practices that some passengers were subjected to, which contradict the company's ethics and principles.
The statement considered the travel ticket a binding contract that obligates the company to fulfill its obligations until the passenger reaches their final destination.
The statement called on all passengers who have encountered similar situations to file official complaints with the relevant authorities, document the cases, and report them to ensure that the perpetrators are held accountable.
Regarding the Sana'a-Amman route, Yemenia categorically denied allegations that sales were restricted to Sana'a offices, asserting that reservations and sales were available to all its offices and agents inside and outside Yemen. This was evidenced by the collection of more than $2.5 million in the first quarter of 2025 to the company's accounts in Aden for tickets sold on this route.
The company stated that "all operational costs associated with this route—including aircraft fuel, ground services at Queen Alia Airport, and transit fees through Saudi and Jordanian airspace—are fully paid by the company's general management in Sana'a."
Yemena Airways emphasized that attempts by some of its members to politicize corporate work and abuse their powers in an unprofessional manner will not succeed in disrupting the company's national role, affirming its continued service to all Yemenis without exception or discrimination.
